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Author Name: Geoffrey A. Best

"42 Rules for Using AI in Contact Centers" offers an illuminating exploration of how Artificial Intelligence (AI) can redefine customer experiences, penned by the seasoned industry expert Geoffrey A. Best. With a remarkable career spanning over three decades in contact centers worldwide, Geoffrey's depth of experience underscores his unique perspective on leveraging AI to optimize performance metrics and exceed customer expectations.

In this thought-provoking book, Geoffrey delves into the dynamic fusion of cutting-edge technology and strategic customer-centricity. With a focus on reshaping interactions, the book embarks on an insightful journey through the transformative capabilities of AI within contact centers. Readers are introduced to an array of AI-driven tools, including chatbots, virtual assistants, sentiment analysis, and predictive analytics. These tools serve as the bedrock for streamlining operations, automating interactions, and delivering real-time language translation, all while preserving the indispensable human touch.

The book not only demystifies the intricate landscape of AI but also provides a comprehensive understanding of its core components, spanning machine learning, deep learning, dialogue logic, and management. Geoffrey unveils the intricate process through which AI learns from intricate data patterns, empowering intelligent decision-making and enriching customer interactions. By delving into the nuances of crafting genuine and engaging dialogues with customers, readers gain invaluable insights into harnessing the true potential of conversational AI.

At its core, "42 Rules for Using AI in Contact Centers" seeks to empower a diverse audience, including executives, business leaders, contact center management, information technology leadership, and CCaaS vendors. Geoffrey's expertise serves as a guiding beacon, equipping readers with the knowledge needed to harness AI's full potential. This guide empowers organizations to elevate customer experiences and drive a customer-centric revolution within their operations.

As AI continues to shape the landscape of customer interactions, Geoffrey's latest book serves as a vital compass for navigating this transformative journey. His profound insights into AI's impact on contact center metrics, business operations, and customer experiences offer readers a compelling narrative that propels them toward the forefront of innovation.

This book is tailored for executives, business leaders, contact center management, information technology leadership, and CCaaS vendors seeking to harness AI's potential to enhance customer experiences and streamline operations.


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